FAQs

frequently asked questions


Below is a list of frequently asked questions to provide you with quick and helpful answers to some common inquiries.


If you still have questions, please don't hesitate to call.
757.631.0015

  • What types of countertops do you offer?

    We offer granite and quartz countertops. We work with some of the top brands in the industry to ensure that we can provide the highest quality products for our customers.

  • How long does the countertop installation process take?

    The installation process can vary depending on the size and complexity of the project. However, on average, it takes about 1-2 weeks from the time of templating to installation.

  • How do I care for my new countertops?

    You can purchase granite/quartz cleaner at all big box stores or use mild soap with warm water to clean your countertops. It’s important to avoid placing hot items directly on the surface, especially with quartz products. Always use cutting boards to avoid scratches and use non-abrasive cleaners for daily cleaning.

  • Do you offer a warranty on your products?

    Yes, Rock Solid offers a one-year warranty on the fabrication and installation of your countertops. The actual granite material does not come with a warranty. Quartz does offer a warranty thru the manufacturer which can vary with each company.  

  • Can I visit your showroom?

    Yes, we encourage customers to visit our showroom to see our products and meet with our team. Our showroom is located in Virginia Beach, and we're open Monday through Friday from 9 am to 4 pm. We are open from 9 am to 2 pm on Saturdays and closed on Sundays. 

  • How do I get a quote for my project?

    You can request a quote by filling out our online form or by giving us a call. One of our team members will be in touch with you shortly to discuss your project and provide a detailed quote.

  • Do you offer financing options?

    No, we do not offer any financing options. A 50% deposit is required to schedule the laser template. 

  • Do I need to have my countertops cleared off for the laser template?

    Yes, please make sure everything is removed from the countertops before our template guy arrives. 

  • Can you provide samples of your countertop materials?

    Yes, we can provide samples of our stock countertop colors.

  • How do I choose the right countertop material for my home?

    Our team of experts can help you choose the right countertop material for your home based on your style, needs, and budget. Please contact us to schedule a consultation.

  • Does Rock Solid do plumbing?

    Rock Solid is not responsible for any disconnecting or reconnecting of any plumbing, only the mounting of the sink. The plumbing should be reconnected 24 hours after the countertop installation.

  • Do you provide free consultations?

    Yes, we provide free consultations to help you get started with your project. Please contact us to schedule a consultation.

  • Can you help me with the design of my project?

    Yes, our team can help you with the design of your project. We can work with you to create a layout and choose the right materials for your project.

  • How long have you been in business?

    We have been in business for over 20 years and have extensive experience in the countertop industry.

  • Do you offer removal and disposal of old countertops?

    Yes, we offer removal and disposal services for existing countertops for an additional fee. Please let us know if you need these services when you request a quote.

  • Do you offer any discounts or promotions?

    We offer a free standard stainless steel sink with and purchase of kitchen countertops.

  • What small projects can I use a remnant piece for?

    We use our remnant pieces for vanities, fireplace surrounds, hearths, shower benches, and thresholds.

Contact Us Today to Schedule a Consultation and Bring Your Vision to Life.

757.631.0015

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